Registrant/ Greeter
Duties and Responsibilities:
- Welcome Guests:
- Greet visitors with a friendly and positive attitude.
- Make guests feel welcome and comfortable as soon as they arrive.
- Check-in/Registration (if applicable):
- Assist guests with check-in processes
- Direct customers.
- Provide Information:
- Answer basic questions about the facility, services, or event schedule.
- Offer directions to different areas or organization components.
- Manage Waiting Areas:
- Keep the waiting area organized and pleasant for guests.
- Maintain a positive atmosphere in crowded or busy times.
- Maintain Guest Flow:
- Manage guest flow by directing them to appropriate departments or seating areas.
- Ensure there is no congestion or confusion.
- Assist with appointments (if applicable):
- Confirm and manage appointments for consumers, ensuring accurate information is recorded.
- Notify staff of any changes in appointment schedule.
- Answer Phone Calls (if applicable):
- Answer calls in a professional and friendly manner, taking messages or forwarding calls as necessary.
- Handle Customer Concerns:
- Be attentive to any guest complaints or needs, escalating issues to the appropriate personnel if needed.
- Ensure guests feel heard and valued.
- Maintain Cleanliness and Organization:
- Ensure the area is tidy and welcoming, including removing any litter or organizing brochures, pamphlets, or menus.
- Support the Staff:
- Assist other staff members by notifying them of guest needs or helping with special requests.
- May assist with setting up or preparing for events or customer service operations.
- Assist with Guest Safety:
- Ensure that guests are aware of safety procedures, emergency exits, or other necessary protocols.
Skills and Qualifications:
- Excellent Communication: Clear, friendly, and professional communication with guests.
- Interpersonal Skills: Ability to interact positively with guests from various backgrounds.
- Organizational Skills: Ability to manage guests and keep the area clean and orderly.
- Problem-Solving Skills: Ability to resolve minor issues quickly and efficiently.
- Positive Attitude: A welcoming and friendly demeanor is essential for this role.
- Multitasking: Ability to handle various tasks at once, especially in busy environments.
By responding to this posting, I understand and agree that I represent Alvernia University at both on and off-campus locations. I agree to behave appropriately and act in accordance with Alvernia University’s Student Code of Citizenship. While serving offsite, I must abide by the organization’s rules and regulations. Students who do not abide by this understanding may be referred to Community Standards for further assessment of actions.
